How to Connect Gorgias

Every transaction provides you with valuable information about your customers' needs and preferences. Another extremely powerful source is, of course, every customer support touchpoint you have. That's where customers share their feedback directly with you.

With our Gorgias integration, you can enhance RetentionX with your support ticket data from Gorgias. Create dynamic segments based on your customers' last ticket tags, e.g. to re-engage with unhappy but high-value customers using special offers. Let's get started!

How to Set up The Integration

To integrate with Gorgias, login to your RetentionX account:

1. Navigate to Integrations & Automations and select Gorgias from the list of integrations by clicking Connect.
   
   
   
   
2. Proceed by entering your Gorgias subdomain. 
   
   
   
   
3. You will then be redirected to the Gorgias App Store where you will click Install on the RetentionX app.
4. Confirm the connection by selecting Authorize app.
   
5. And that's it! You are redirected back to your RetentionX account.

Once connected, your ticket data is transferred on a daily basis from Gorgias to your RetentionX account and can be found in the individual customer profiles under Tickets.

Not using RetentionX yet?