August '26 Release Note

Here are the latest RetentionX product updates, improvements, and fixes released in August 2026. Availability may depend on your RetentionX plan, connected integrations, and account setup.

August 31, 2026

Email & SMS Automations

Product SKUs in Replenishment Events

Replenishment events now include the SKU, giving you more flexibility when setting up RetentionX-powered flows in Klaviyo. This makes it easier to create different paths or emails within the same flow for specific subsets of replenishable products.

Learn more about Replenishment Reminders and Late Replenishment Reminders.
 

August 26, 2026

Segmentation

BEFORE and AFTER Conjunctions

Customer segments now support BEFORE and AFTER conjunctions, allowing you to identify customers based on sequential behavior. For example, you can segment customers who purchased a full-size product for the first time after receiving a sample.

Learn more about our segmentation capabilities here.

Analytics

More Flexible Product Filters

Our product overview now includes more flexible title and category filters. You can use “must not contain” filters for product titles, variant titles, and categories to exclude specific products from your analysis.

Learn more about the Product Overview.

Integrations

Connected Klaviyo Account Names

RetentionX now displays the connected Klaviyo account name directly in the integration. This makes it easier to maintain the right connection, especially in multi-store setups connected to multiple Klaviyo accounts.
 

August 19, 2026

Analytics

New Discounts Report

We added new discount insights to help you understand how promotions impact customer behavior. RetentionX separates markdowns from coupon-code discounts and show total savings across orders, customers, and products.

The Discounts report shows coupon discounts, markdowns, and total savings over time. These metrics are also available in segmentation, so you can identify customers based on how they buy on sale.
 

August 15, 2026

Mobile App

AI Analyst Mobile App

The RetentionX AI Analyst is now available on mobile. With the new mobile app, you can review your latest insights on the go and receive notifications when a new audit is ready, so you never miss an important update. The app is available in the Apple App Store and Google Play Store.
 

August 6, 2026

Segmentation

Coupon Code Mapping in Segmentation

Coupon code mappings are now available in segmentation. Once you set up a mapping, you can use the consolidated coupon code to segment, analyze, and target customers based on mapped coupon code groups.

Learn more about Coupon Code Mapping.