Here are the latest RetentionX product updates, improvements, and fixes released in June 2026. Availability may depend on your RetentionX plan, connected integrations, and account setup.
June 30, 2026
Email & SMS Automations
New Trigger: Session Abandonment and Lapse Winback
We added two new RetentionX-powered email and SMS automation events. Session Abandonment helps re-engage shoppers at the earliest sign of intent, while Lapse Winback helps brands reach customers as they approach their estimated next order date.
Learn more about Session Abandonment and Lapse Winback.
Security & Compliance
RetentionX Trust Center
We added a dedicated Trust Center link to the RetentionX website footer, making it easier for customers to access security and compliance information.
Visit the RetentionX Trust Center.
June 26, 2026
Permissions
Data Enhancer Stats Available To Collaborators
Collaborators can now view Data Enhancer performance stats when the related integrations are configured. This gives more team members visibility into enrichment performance without requiring elevated account access.
June 25, 2026
Dashboards
Changed Growth Rates Calculation
Dashboard growth rates now compare the current period’s actual performance to the same period last year instead of relying on run-rate assumptions. This makes year-over-year comparisons more accurate, especially for seasonal brands.
Dashboards
Live Dashboards Auto-Creation
For eligible RetentionX Identity accounts, the Live Dashboard is now created automatically after the pixel setup is completed. This makes it easier to start monitoring live tracking data right away.
June 24, 2026
Email & SMS Automations
Enhaned Replenishment Reminder Settings
Replenishment Reminder and Late Replenishment Reminder settings now offer more flexibility for defining eligible products and customers. Brands can set up replenishment flows more dynamically without manually maintaining long SKU lists.
Settings
Enhanced Order Extras Settings
Order extras can now be defined by product title or product tag. This makes it easier to exclude non-core products such as fees, protection products, samples, or other add-ons from selected analyses.
June 10, 2026
Conversion API
Meta CAPI Currency Handling
We improved currency handling for merged accounts using Meta CAPI, so event values and currencies are handled more consistently across consolidated account setups.
June 6, 2026
Product Data
Improved Product Image Handling
We improved product image handling in product and variant reports, helping reports display product visuals more reliably.
June 3, 2026
AI & MCP
Claude Integration
RetentionX now supports Claude connectivity for eligible accounts, making it easier to explore RetentionX metrics, customer segments, and business performance through AI-assisted analysis.
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