A customer's experience with your support team has a lasting impact on their loyalty. With expectations for seamless and personalized interactions with customer service reps rising year after year, this often outpaces brands' efforts to meet them - not with our Zendesk automation!
Working with RetentionX allows you to dive deeper into each customer and identify different behavioral patterns. To deliver world-class service that truly scales, it's crucial that you give your customer service reps access to exactly this information - right when and where they need it: In Zendesk! Without having to switch back and forth between different applications, they have all the data at their fingertips to help them tailor every interaction to the exact needs of the customer. This includes, for example:
- Is it a top customer? Or is it a worst customer?
- How long have they been a customer?
- How many orders have they placed?
- Which products have been shopped?
- How recent was the last order?
How it Works
After connecting your Zendesk account to RetentionX, all fields selected are pushed to Zendesk as User Custom Fields. These fields are stored in the profile of each of your customers and are only visible to members of your team, not to end customers.
Best Practices
Now that you have the data, learn how to make the most out of the integration between Zendesk and RetentionX:
- Use customer quality metrics to determine service levels
- Analyze the average contact rate and resolution time for your customer segments
- Accelerate workflows through data-driven triggers and automations
- Increase your team's productivity with placeholders
- Search for customer segments to be contacted proactively
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